Refund policy

Thank You for choosing Angix! We value your satisfaction and have outlined our Cancellation, Return, and Refund Policy to ensure a seamless experience. Please review the details below, and feel free to contact us at inquiry@angix.co.uk or 07395980000 for any queries.

1. WHAT IS THIS CANCELLATION, RETURN, AND REFUND POLICY

1.1. This Cancellation, Return, and Refund Policy govern the following:

Acceptance of product cancellations before dispatch. Acceptance of product returns after purchase from Angix Platforms. Governing terms and conditions for the return or cancellation of products by Users.

1.2. Users should:
Read and understand this Cancellation, Return, and Refund Policy. In case of disagreement, refrain from accepting the Terms of Use and avoid using this platform. Accept unmodified terms of this policy when initiating a purchase request on the platform (Customer Friendly Returns & Refund Policy).

2. TERMS OF CANCELLATION

2.1. Cancellation before dispatch is allowed.
2.2. Users can cancel orders before they are dispatched by Angix.
2.3. Users will receive a unique tracking number for order status.
2.4. Refunds for cancellations before dispatch are initiated within 3 business days.

3. TERMS OF RETURN AND REFUND

PARCEL OPENING VIDEO IS COMPULSORY. Without the parcel opening video, we will not entertain any claim.

3.1 Damage / Defective / Short Product:
In case of receiving a damaged or defective product, send a parcel opening video highlighting
the issue or defect & box label to this number. Refund processing within 24 hours; report the issue within 24 hours of receiving the order.

4. GRIEVANCE REDRESSAL
Any grievances related to the Cancellation, Return, and Refund Policy can be directed to Angix's grievance officer at WhatsApp on the customer care team at 07395980000 or by email at inquiry@angix.co.uk